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Cookie Policy

This Cookie Policy explains how eForm Seva uses cookies and similar technologies when you use our platform.

Last Updated: July 14, 2025

1. Introduction

This Cookie Policy ("Policy") describes how One Shop Seva ("Company", "we", "us", or "our") uses cookies and similar tracking technologies on the eForm Seva platform ("Service").

Important: By using our Service, you consent to the use of cookies and similar technologies as described in this Policy. This Policy is an integral part of our Privacy Policy and Terms of Service.

2. What Are Cookies and Tracking Technologies?

We use various technologies to collect and store information when you visit our Service:

Cookies

Small text files stored on your device that help websites remember information about your visit.

Web Beacons

Small graphic images that monitor user behavior and website usage patterns.

Local Storage

HTML5 technology that stores data locally in your browser for enhanced functionality.

Session Storage

Temporary storage that maintains data during a single browser session.

Pixel Tags

Invisible images used to track user interactions and conversions.

Device Fingerprinting

Collection of device characteristics to create a unique identifier for security purposes.

3. Legal Basis for Cookie Usage

We use cookies based on the following legal grounds:

  • Consent: For non-essential cookies, we obtain your explicit consent
  • Legitimate Interests: For essential operational and security cookies
  • Contractual Necessity: For cookies required to provide requested services
  • Legal Compliance: For cookies necessary to meet regulatory requirements

4. Detailed Cookie Classification

Cookie Category Purpose & Examples Duration Legal Basis
Essential/Strictly Necessary Authentication: user_session, auth_token
Security: csrf_token, security_check
Load Balancing: server_affinity
Required for basic website functionality
Session - 1 year Contractual Necessity
Security & Fraud Prevention Threat Detection: threat_metrics, security_log
Account Protection: login_attempts, device_id
Protect against malicious activities
1 hour - 90 days Legitimate Interests
Functional & Preference Language: preferred_language
Settings: theme_preference, form_templates
Remember Me: stay_logged_in
Enhance user experience
30 days - 1 year Consent
Analytical/Performance Google Analytics: _ga, _gid, _gat
Hotjar: _hjSession, _hjAbsoluteSession
Performance: page_load_time, user_flow
Service improvement and optimization
30 minutes - 2 years Consent
Marketing & Advertising Retargeting: fb_pixel, google_ads
Conversion Tracking: conversion_id
Affiliate: affiliate_token
Personalized advertising and campaigns
90 days - 1 year Consent

Essential Cookies Notice: Essential cookies cannot be disabled as they are necessary for core functionality. Disabling them may prevent proper service operation and compromise security.

5. Third-Party Cookies and Services

We work with third-party services that may set their own cookies:

5.1 Analytics Providers

  • Google Analytics: Website usage analysis and reporting
  • Hotjar: User behavior and heatmap analysis
  • Microsoft Clarity: Session recording and analytics

5.2 Payment Processors

  • Easebuzz: Wallet and UPI payment services

5.3 Advertising Networks

  • Google Ads: Campaign tracking and optimization
  • Facebook Pixel: Conversion tracking and retargeting
  • LinkedIn Insight: Professional audience targeting

Third-Party Policies: These third-party cookies are subject to the respective privacy policies of these providers. We recommend reviewing their policies for detailed information.

6. Cookie Consent Management

6.1 Consent Mechanism

We implement a comprehensive cookie consent management system:

  • Granular consent options for different cookie categories
  • Clear information about each cookie's purpose and duration
  • Easy-to-use interface for modifying preferences
  • Automatic renewal requests after 12 months

6.2 Consent Records

We maintain detailed records of:

  • Consent status for each user
  • Timestamp of consent provided
  • Specific cookie preferences selected
  • Consent withdrawal requests and timestamps

7. Managing Your Cookie Preferences

You have several options to control cookie usage:

7.1 Browser Controls

Most browsers allow you to:

  • View and manage stored cookies
  • Block third-party cookies
  • Clear cookies automatically upon browser closure
  • Enable "Do Not Track" signals

For detailed instructions, visit aboutcookies.org.

7.2 Our Cookie Preference Center

Access our cookie preference center to:

  • Modify your consent settings at any time
  • Withdraw consent for specific cookie categories
  • View detailed information about each cookie
  • Opt-out of non-essential tracking

7.3 Industry Opt-Out Tools

Use industry-standard opt-out mechanisms:

  • Google Analytics Opt-out Browser Add-on
  • Digital Advertising Alliance's opt-out page
  • Network Advertising Initiative opt-out tool

8. Impact of Cookie Restrictions

Restricting cookies may affect your experience:

Essential Cookies: Blocking essential cookies will prevent proper service functionality, including login, form submission, and payment processing.

  • Functional Cookies: Loss of personalized settings and preferences
  • Analytical Cookies: Reduced ability to improve service based on usage data
  • Marketing Cookies: Less relevant advertising and promotional content

9. Data Retention and Cookie Duration

Cookie retention periods vary by type:

  • Session Cookies: Expire when you close your browser
  • Persistent Cookies: Remain for specified periods (30 days to 2 years)
  • Long-term Cookies: Used for remembering login preferences (1+ years)

Automatic Expiration: All cookies have predefined expiration dates. We regularly review and update these durations to ensure compliance with data minimization principles.

10. International Data Transfers

Some third-party services may transfer cookie data outside India:

  • Google Analytics data may be processed in the United States
  • Facebook/Meta may transfer data to international servers
  • Payment processors may use global infrastructure

Transfer Safeguards: We ensure appropriate safeguards for international data transfers, including contractual clauses and compliance with Indian data protection laws.

11. Changes to This Cookie Policy

We may update this Policy to reflect:

  • Changes in cookie technologies or practices
  • New legal or regulatory requirements
  • Service enhancements or modifications
  • User feedback and industry best practices

Notification: Significant changes will be communicated through service notifications, email alerts, or updated consent requests. Continued use after changes constitutes acceptance of the updated Policy.

12. Legal Compliance

This Cookie Policy is designed to comply with:

  • Digital Personal Data Protection Act, 2023 (India)
  • Information Technology (Reasonable Security Practices) Rules, 2011
  • Global privacy standards and best practices

Contact Our Data Protection Officer

For questions about cookies or to exercise your privacy rights:

Email: help@eformseva.in

Phone: +91 7790956989

Address: One Shop Seva, Jaipur, Rajasthan, India

eForm Seva Logo

Contact Us

Jaipur, Rajasthan, India
+91 7790956989
help@eformseva.in

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