Terms of Service

1. Introduction

Welcome to eForm Seva ("Service"), a digital platform operated by One Shop Seva ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

Note: These Terms apply to all visitors, users, and others who access or use the Service, including but not limited to eMitra Kiosk operators, CSC operators, and individual users.

2. Definitions

For the purposes of these Terms:

"Service" refers to the eForm Seva digital form-filling platform accessible via our website and associated services.
"User" means any individual or entity that accesses or uses our Service.
"Subscription" refers to the paid access plans (Monthly, Quarterly, Half-Yearly, Lifetime) to our premium services.
"Content" includes all text, images, software, and other materials available through the Service.

3. Account Registration

To access certain features of the Service, you may be required to create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security of your account credentials
Accept responsibility for all activities that occur under your account
Be at least 18 years of age or have parental/guardian consent

Warning: You are solely responsible for maintaining the confidentiality of your account and password. The Company will not be liable for any loss or damage from your failure to protect your account information.

4. Service Description

eForm Seva provides a digital platform for:

Filling forms electronically
Auto-validation of form fields to reduce errors
Multi-language support (Hindi, English, and regional languages)
Step-by-step guidance for form completion
Secure form submission capabilities

The Service is offered through various subscription plans as described on our website.

4.1 Free Trial

We offer a free trial allowing users to test 5 demo forms before subscribing. The free trial is subject to the following conditions:

Limited to one trial per user/device
No payment information required for trial
Access to premium features may be limited during trial

5. Subscription Plans and Payments

eForm Seva offers the following subscription plans:

Monthly Plan: ₹60 per month
Quarterly Plan: ₹150 every 3 months (save 17%)
Half-Yearly Plan: ₹300 every 6 months (save 33%)
Lifetime Plan: ₹500 one-time payment plus ₹51 annual KYC fee

5.1 Payment Terms

All fees are exclusive of applicable taxes
Payments are non-refundable except as required by law
We use third-party payment processors (Razorpay, Paytm) for secure transactions
Automatic renewal for recurring plans unless canceled
Lifetime plan users must pay an annual KYC verification fee of ₹51 to maintain account validity

5.2 Cancellation Policy

You may cancel your subscription at any time, but no refunds will be provided for unused portions of your subscription period.

6. User Obligations

By using our Service, you agree:

To use the Service only for lawful purposes
Not to submit false or misleading information
Not to attempt to circumvent any security measures
Not to use the Service to violate any laws or regulations
Not to resell or commercially exploit the Service without authorization
To comply with all applicable government rules and requirements regarding form submissions
To pay all applicable fees including annual KYC charges for lifetime plan users

7. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of One Shop Seva and its licensors.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

7.1 User Content

You retain ownership of any information or data you submit through our forms ("User Content"). By submitting User Content, you grant us a license to process and transmit this content to the intended recipients as part of the Service.

8. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

For lifetime plan users, failure to pay the annual KYC fee may result in suspension of account access until payment is received.

9. Limitation of Liability

In no event shall One Shop Seva, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of or inability to access or use the Service
Any conduct or content of any third party on the Service
Any content obtained from the Service
Unauthorized access, use or alteration of your transmissions or content
Non-payment of required fees including annual KYC charges

The Service is provided for convenience and guidance only. We do not guarantee form acceptance by government or private entities, as final approval is at their discretion.

10. Modifications to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time for any user category, including but not limited to:

Changes to subscription plans and pricing
Introduction of new fees or charges
Modification of service features or availability
Updates to user obligations or requirements

Any such modifications will be effective immediately upon posting on our website or notification to users. Your continued use of the Service after such modifications constitutes your acceptance of the modified Terms.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide at least 30 days' notice prior to any new terms taking effect.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.