Privacy Policy

1. Introduction

At eForm Seva, we are committed to protecting your privacy. This Privacy Policy applies to all users of our digital form-filling platform, including eMitra Kiosk operators, CSC operators, and individual users.

By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect several types of information to provide and improve our Service:

Personal Information

Name and contact details
Government ID numbers (when filling forms)
Payment information (for subscriptions)

Form Data

Information entered into forms
Supporting documents uploaded
Submission history

Technical Data

IP address and device information
Browser type and version
Usage patterns and preferences

3. How We Use Your Information

We use the collected information for various purposes:

To provide and maintain our Service
To process form submissions and transactions
To notify you about changes to our Service
To provide customer support
To gather analysis for service improvement
To monitor usage of the Service
To detect and prevent technical issues

Note: We do not sell your personal information to third parties. Form data is only used to complete the form submission process as requested by you.

4. Data Sharing and Disclosure

We may share your information in the following situations:

4.1 With Government Entities

When you submit forms through our platform, we transmit the completed forms to the relevant government or private entities as required for processing.

4.2 With Service Providers

We may employ third-party companies to:

Process payments (Easebuzz)
Provide customer support
Perform service-related services
Assist in analyzing service usage

4.3 For Legal Compliance

We may disclose your information where required to do so by law or in response to valid requests by public authorities.

Important: Forms often require mandatory information disclosure as per Indian laws. We cannot guarantee the privacy policies of government departments receiving your form submissions.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

SSL encryption for all data transmissions
Regular security audits
Access controls to personal information
Secure storage with industry-standard protections

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary:

Account information: Until you request deletion or 2 years after account inactivity
Form submission data: 180 days from submission (unless required longer by law)
Payment records: 7 years as required by Indian tax laws

7. Your Data Protection Rights

Under applicable Indian laws, you have certain rights regarding your personal data:

Access

Request copies of your personal data

Rectification

Request correction of inaccurate data

Erasure

Request deletion of your personal data

Restriction

Request restriction of processing

To exercise these rights, please contact us at help@eformseva.in.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If we discover that a child under 13 has provided us with personal information, we will immediately delete this from our servers.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes.