Privacy Policy

1. Introduction

At eForm Seva, we are committed to protecting your privacy. This Privacy Policy applies to all users of our digital form-filling platform, including eMitra Kiosk operators, CSC operators, and individual users.

By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.

Important: This Privacy Policy is an integral part of our Terms of Service. By using eForm Seva, you acknowledge and agree to all provisions contained herein.

2. Information We Collect

We collect several types of information to provide and improve our Service:

Personal Information

Full name, date of birth, and gender
Contact details (email, phone number, address)
Government ID numbers (Aadhaar, PAN, Voter ID, etc.)
Payment information and transaction history
KYC documents and verification data

Form Data

Information entered into government and private forms
Supporting documents uploaded (scans, photos, PDFs)
Form submission history and status
Application reference numbers and tracking data

Technical & Usage Data

IP address, device information, and browser details
Usage patterns, session duration, and feature usage
Error logs and performance metrics
Cookies and tracking technologies data

Collection Methods: We collect information through user input, automated technologies, third-party integrations, and form submission processes.

3. How We Use Your Information

We use the collected information for various purposes:

To provide, maintain, and improve our Service
To process form submissions and government applications
To authenticate users and prevent fraudulent activities
To process payments and manage subscriptions
To provide customer support and resolve technical issues
To communicate service updates and important notices
To conduct data analysis and service optimization
To comply with legal obligations and regulatory requirements
To enforce our Terms of Service and protect our rights

Legal Basis: We process your data based on contractual necessity, legitimate business interests, legal compliance requirements, and your explicit consent where required.

4. Data Sharing and Disclosure

We may share your information in the following situations:

4.1 With Government Entities

When you submit forms through our platform, we transmit the completed forms and supporting documents to the relevant government departments, agencies, or private entities as required for processing your applications.

4.2 With Service Providers

We may employ third-party companies and individuals to:

Process payments (Easebuzz)
Provide cloud storage and hosting services
Perform data analytics and business intelligence
Deliver customer support services
Conduct security monitoring and fraud prevention

4.3 For Legal Compliance and Protection

We may disclose your information where required to do so by law or in response to:

Valid requests by public authorities or government agencies
Court orders, subpoenas, or legal processes
Investigations of potential violations of our Terms of Service
Protection of our rights, property, or safety

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity, subject to the same privacy protections.

Important Notice: Forms often require mandatory information disclosure as per Indian laws. We cannot guarantee the privacy policies of government departments or third-party entities receiving your data. By using our service, you acknowledge this inherent risk.

5. Data Security

We implement comprehensive technical and organizational measures to protect your data:

End-to-end SSL/TLS encryption for all data transmissions
Advanced firewall protection and intrusion detection systems
Regular security audits and vulnerability assessments
Role-based access controls and authentication mechanisms
Secure data storage with industry-standard encryption
Employee training on data protection and privacy practices
Incident response procedures and breach notification protocols

Security Disclaimer: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy:

Account information: 2 years after account inactivity or until deletion request
Form submission data: Minimum 180 days from submission (extended if required by law)
Payment records: 7 years as required by Indian tax laws
KYC documents: 10 years as per regulatory requirements
Communication records: 3 years for customer service quality purposes

Retention Exceptions: We may retain certain data longer when required by law, regulatory requirements, or legitimate business needs such as dispute resolution or fraud prevention.

7. Your Data Protection Rights

Under applicable Indian laws including the Digital Personal Data Protection Act, 2023, you have certain rights regarding your personal data:

Right to Access

Request copies of your personal data we hold

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data under certain conditions

Right to Restriction

Request limitation of processing under specific circumstances

Right to Data Portability

Receive your data in a structured, machine-readable format

Right to Object

Object to processing of your personal data

Rights Limitations: These rights are subject to legal exceptions and limitations. We may refuse requests that are frivolous, require disproportionate technical effort, or conflict with legal obligations.

To exercise these rights, please contact our Data Protection Officer at help@eformseva.in. We may require identity verification before processing your request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

8.1 Types of Cookies Used

Essential Cookies: Required for basic functionality and security
Performance Cookies: Help us understand how users interact with our service
Functionality Cookies: Remember your preferences and settings
Advertising Cookies: Deliver relevant advertisements (if applicable)

8.2 Cookie Management

You can control cookie settings through your browser preferences. However, disabling essential cookies may impact service functionality.

9. International Data Transfers

Your data is primarily processed and stored within India. However, in certain circumstances, data may be transferred to and processed in other countries:

When using international service providers or cloud infrastructure
When required for specific form processing with international entities
When necessary for technical support or security monitoring

Safeguards: We ensure appropriate safeguards are in place for international data transfers, including contractual clauses and security measures compliant with Indian data protection laws.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If we discover that a child under 18 has provided us with personal information without parental consent, we will immediately delete this information from our servers.

Parental Responsibility: Parents or guardians who believe their child has provided personal information to us should contact us immediately for removal.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for:

The content, privacy policies, or practices of any third-party sites
The data collection or usage by government portals we redirect to
The security of information transmitted to external sites

External Sites Warning: We strongly advise you to review the Privacy Policy of every site you visit through our Service. Your interactions with these third parties are governed by their privacy policies, not ours.

12. Data Breach Notification

In the event of a data breach that may compromise your personal data, we will:

Notify affected users and relevant authorities as required by law
Take immediate steps to contain and mitigate the breach
Provide guidance on protective measures users can take
Conduct a thorough investigation to prevent future incidents

13. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new policy on this page with updated "Last Updated" date
Sending email notifications to registered users
Displaying prominent notices within our Service

Continued Use: Your continued use of our Service after any modifications to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

14. Grievance Redressal

If you have any concerns or complaints regarding our privacy practices, please contact our Grievance Officer:

Data Protection Officer

Email: help@eformseva.in

Phone: +91 7790956989

Address: One Shop Seva, Jaipur, Rajasthan, India

We will acknowledge your grievance within 24 hours and resolve it within 30 days as per applicable laws.

15. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023.

Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan.